Friday, September 21, 2012

Seeking Different Results?

Herbert Gerjuoy predicts that “the illiterate of the 21st century will not be those who cannot read and write. The illiterate will be those who cannot learn, unlearn, and relearn.” Last week in San Francisco I had the opportunity to share some new thinking regarding fundraising metrics and dashboards. As it turns out most items measured in the nonprofit industry comes out a set of questions established pre 1980. My perspective is simply that our missions and customers deserve a better way of keeping score. The nonprofit industry has one of the best products in which to invest and yet,according to Penelope Burke, our retention rates are not worthy. Take a moment over the weekend and ponder how might you might reinvent designing a scorecard to manage, set strategy and define success for your organization. Make it a great weekend!


  1. Jay: Totally agree with you here! Do you have a white paper or presentation that shares your thinking on new metrics and dashboards? Would love to see it.

  2. Hi Beth, I have given several presentations on this topic and currently have a patent pending on a new dashboard for fundraising. Would love to have the chance to discuss at some point. Thanks jay